The details
Privacy Policy
Privacy Policy for Medianeth software development and AI-powered solutions
Website information updated: September 8, 2026
Medianeth "we," "our," or "us" operates as a software development company and provides AI-powered chatbot and customer support solutions "Services". This Privacy Policy explains how we collect, use, and protect your information when you use our websites, software, and related services.
Data used on this website
Project inquiry details, newsletter subscriptions, and chat messages are stored so we can respond and manage requests. The chat feature uses an external AI service. Do not send passwords or sensitive account details in chat.
When you request a tool report by email, we use an email delivery provider to send it. Some report requests are also recorded in our business spreadsheet. The SitePulse report feature sends the entered project log to an AI provider when that service is configured. Demo tool data can also be stored on your device.
Google Analytics loads automatically on public website pages to measure visits and project enquiries. It can use analytics cookies. The existing Google tag is linked to Google Ads and can send limited measurement pings. Advertising storage, advertising user data, and ad personalization remain disabled. Your theme choice is saved on this device. You can block analytics through your browser settings or a tracking blocker.
1. Information We Collect
a. Information You Provide
- Account details such as your name, company name, email address, and password when you register or sign in.
- Billing details such as payment method, address, or VAT/tax info when subscribing to a plan.
- Messages and content sent through our chatbot platform, including conversations, attachments, and context data for AI responses.
- Support requests or feedback you send to our team.
b. Information We Collect Automatically
- Usage data: pages visited, features used, timestamps, and analytics data.
- Device and log data: IP address, browser type, operating system, and referral URLs.
- Cookies and tracking: to keep your session active and improve user experience.
c. Information from Integrations
When you connect third-party services (e.g., Facebook, WhatsApp, or other APIs), we may receive data from those services as allowed by their terms and your permissions.
2. How We Use Your Information
We use collected data to:
- Provide, operate, and maintain our Services.
- Improve performance, features, and user experience.
- Communicate updates, support, and important notices.
- Process transactions and prevent fraud.
- Train and optimize AI systems (with anonymized and aggregated data).
- Comply with legal obligations.
3. Data Sharing
We do not sell your personal information.
We may share information with:
- Service providers (e.g., hosting, analytics, payment processors) under confidentiality agreements.
- Third-party integrations you authorize (e.g., Meta, Twilio, WhatsApp).
- Legal authorities if required by law or to protect rights, safety, or property.
4. Data Retention
We keep your information only as long as needed for the purposes above or as required by law. You can request deletion anytime by contacting us.
5. Security
We apply technical and organizational safeguards (encryption, access control, monitoring) to protect data. However, no system is 100% secure, and you share data at your own risk.
6. Your Rights
Depending on your location, you may:
- Access, correct, or delete your data.
- Withdraw consent to processing.
- Request data portability.
To exercise these rights, contact us at privacy@medianeth.dev .
7. Children's Privacy
Our services are not intended for children under 13 (or the equivalent age of consent in your region). We do not knowingly collect their data.
8. Changes to This Policy
We may update this policy occasionally. Updated versions will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at: